An airline employee is able to make a decision at the moment of assigning a passenger a seat at the gate when it is obvious the flier is in a wheel chair. The firm has
Blank
______ the employee by allowing the employee to move the passenger to first-class seating.

Question

An airline employee is able to make a decision at the moment of assigning a passenger a seat at the gate when it is obvious the flier is in a wheel chair. The firm has 
Blank
______ the employee by allowing the employee to move the passenger to first-class seating.

BlackTom AI · Accepted Answer

The question presents a scenario where an airline employee can act decisively at the gate to re-seat a passenger in a wheelchair, and asks which term best describes the firm’s action in authorizing that move.
Option 1: 'supported' — This suggests backing or assistance, but does not convey the formal authorization or autonomy given to the employee to make a stand-alone decision in the moment. While support may accompany empowerment, it does not itself capture the decisive grant of decision-making authority.
Option 2: 'empowered' — This is the strongest fit. Empowerment means giving an individual the authority, responsibility, and freedom to make decisions and act within their role without needing prior approval for that specific action. In the gate scenario, the employee is trusted to decide to move the passenger, reflecting empowerment.
Option 3: 'rewarded' — Reward implies a consequence or incentive after a behavior, not the formal delegation of decision-making authority. The scenario centers on authority to decide, not on giving a reward for an action.
Option 4: 'incentivized' — Incentives motivate actions but do not necessarily grant the authority to act independently in real time. This would involve a motivator such as bonuses or rewards to take certain actions, but it does not inherently describe the authorization to decide at the gate.
In other words, the key idea here is the transfer of discretionary power to act in a given situation, rather than merely providing support, motivation, or a reward. Empowerment best captures that formal delegation of authority to the employee for this passenger seating decision.
Therefore, the most accurate choice is empowerment because it reflects granting the employee the autonomy to make a time-sensitive decision in service of the passenger and operational efficiency.

An airline employee is able to make a decision at the moment of assigning a passenger a seat at the gate when it is obvious the flier is in a wheel chair. The firm has Blank ______ the employee by allowing the employee to move the passenger to first-class seating.

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