Question at position 18 Which is not part of the value chain in a company Customer ServiceMarketing Operations BlackTom题目解析

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BlackTom AI · Accepted Answer

The question asks which item is not part of the value chain inside a company. 
Option 1: Customer. In traditional value chain analysis, activities are categorized as primary and support activities that create value internally, and the customer is the recipient of the value, not an internal activity. Therefore, the customer is external to the internal value chain itself. 
Option 2: Service. Service is a core component in many value chain models, representing after-sales support, service delivery, and customer care, which can add value post-purchase. It is generally considered part of the value chain, especially in service-oriented or product-support contexts. 
Option 3: Marketing. Marketing (often grouped as part of the “Marketing and Sales” activity) is a standard element of the value chain, contributing to demand generation, market understanding, and customer engagement to create value. 
Option 4: Operations. Operations encompass the creation of products or delivery of services, including manufacturing, production, and process management; it is a fundamental part of the value chain. 
Summarizing the distinctions, options 2 (Service), 3 (Marketing), and 4 (Operations) align with internal value-chain activities, while option 1 (Customer) represents the external beneficiary rather than an internal activity. Therefore, the non-internal element in this context is the customer.

Question at position 18 Which is not part of the value chain in a company Customer ServiceMarketing Operations BlackTom题目解析

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