If you run into technical problems during the quiz, what should you do first?

Question

BlackTom AI · Accepted Answer

When faced with technical problems during a quiz, the first step is to attempt a basic, non-intrusive troubleshooting approach that is commonly recommended.
Option 1: 'restart your computer, repeat this step two more times.' This option suggests a simple restart protocol and even repeats it, which aligns with standard initial troubleshooting—rebooting can clear temporary glitches and refresh system resources. The extra repeats are unusual, but the core idea of restarting is a reasonable first move.
Option 2: 'Panic email me' This is clearly not a practical first step in the middle of a quiz. Panicking and contacting the instructor without attempting basic troubleshooting would waste valuable time and does not address the technical issue directly.
Option 3: 'post on discord' While seeking help can be appropriate, posting on a public channel may not be the proper first action for a personal technical outage during a timed quiz. It also does not attempt to resolve the issue on the user’s device and could violate examination policies about assistance.
In terms of prioritizing actions, the most direct and immediate step is to perform a simple restart to reset the environment, before seeking external help or posting to public channels. The other options introduce delays or potential policy concerns without first solving the problem on the user’s end.

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If you run into technical problems during the quiz, what should you do first?

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