Which group of stakeholder’s primary interests include exceptional customer service, high-quality products, and ethical dealings?

Question

BlackTom AI · Accepted Answer

When considering whose interests center on delivering exceptional customer service, high-quality products, and ethical dealings, it helps to examine the typical focus area of each stakeholder group.
Option 1: Partners/suppliers. While they care about reliable relationships, fair terms, and timely payments, their primary concerns are not about the end-customer experience or a company’s ethical conduct toward customers; they focus more on the supply chain and collaboration terms.
Option 2: Shareholders/investors. Their main focus is financial performance, returns on investment, risk management, and governance. Although good customer service can influence profits, this option emphasizes financial ownership interests rather than customer-centric values.
Option 3: Community. The community stakeholder group is concerned with societal impact, environmental stewardship, and corporate citizenship at a broader level. While ethics and quality matter, the core emphasis is often on social and environmental outcomes rather than direct customer interactions and product standards.
Option 4: Customers. This group’s primary interests are directly tied to the value proposition: receiving exceptional customer service, high-quality products, and ethical dealings. Meeting these expectations drives satisfaction, loyalty, and trust, and aligns with the core purpose of most consumer-facing organizations.
In summary, the stated interests—exceptional customer service, high-quality products, and ethical dealings—best describe the needs and priorities of the customers themselves, rather than the other stakeholder groups.

MANAGEMENT INFORMATION SYSTEMS CIS 3010-16 (93684) Exam One

Which group of stakeholder’s primary interests include exceptional customer service, high-quality products, and ethical dealings?

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