What can you do if your quiz is not loading in the Lockdown Browser or froze while you are taking it?

*Note: this question has a decorative image below to check if you can view it.*

Question

What can you do if your quiz is not loading in the Lockdown Browser or froze while you are taking it?

*Note: this question has a decorative image below to check if you can view it.*

BlackTom AI · Accepted Answer

The question asks what actions you can take if the quiz is not loading in Lockdown Browser or freezes during the exam.
Option 1: 'Contact your instructor, TAs or invigilators who is supporting the exam on-site.' This is a valid and recommended step because external support can confirm system status, assist with account access, and coordinate any on-site or remote accommodations.
Option 2: 'Hard-restart the device (hold on/off button and turn the device back on), if the exam is completely remote. You can log back into the quiz and resume it.' This is also a practical troubleshooting step when the device is unresponsive, allowing you to re-establish a clean session and continue from where you left off.
Rationale against alternative possibilities (even though not listed): some students might assume they should refresh the page or close the browser repeatedly, but in a Lockdown Browser context, refreshing or exiting improperly could corrupt the exam state. Instead, following official channels (instructor support) or performing a controlled restart preserves exam integrity and access.
Edge-case considerations: if there were additional options, we would evaluate them similarly for validity, ensuring alignment with exam rules and the Lockdown Browser environment. In this case, both provided options are appropriate, actionable steps to resolve loading or freezing issues.
Overall, the recommended approach combines communication with exam staff and a safe restart of the device to restore access without compromising the exam session.

WS Lockdown Browser Practice Exam Practice At-Home Quiz - Requires Respondus LockDown Browser

What can you do if your quiz is not loading in the Lockdown Browser or froze while you are taking it? Note: this question has a decorative image below to check if you can view it.

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