If Respondus Lockdown Browser indicates it is "waiting on information from the user", what should you do?

Question

BlackTom AI · Accepted Answer

When Respondus Lockdown Browser shows a message like "waiting on information from the user," we need to consider actions that directly address potential user-side issues that could cause a pause or delay in the process.
Option 1: Click the "Help Center" button on the toolbar. This may provide general guidance or support options, but it does not address the specific prompt about information being awaited from the user. It’s not targeted to the immediate cause and could delay resolving the issue.
Option 2: Check the system clock on your computer to ensure the time and time zone are correct. This is directly relevant because many exam platforms rely on accurate system time for timing, authentication, and session validity. If the clock is wrong, the browser can misinterpret time-sensitive prompts or fail to synchronize with the exam server, causing the notice about awaiting user information. Verifying and correcting the clock helps ensure proper timing and can resolve the issue.
Option 3: Email examquestions@wlu.ca. Reaching out via email might be appropriate for official communications or if you suspect a platform or course-specific problem, but it does not provide an immediate, user-side resolution to the waiting message. It also introduces a delay while waiting for a reply, which is not ideal when the exam experience is paused.
In summary, the most directly corrective action is the one that ensures your device’s time settings are accurate, since many waiting-for-user-information prompts stem from timing or synchronization problems. The other options either offer broad help, which may not fix the issue, or involve external communication that does not immediately address the on-screen state.

If Respondus Lockdown Browser indicates it is "waiting on information from the user", what should you do?

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If Respondus Lockdown Browser indicates it is "waiting on information from the user", what should you do?

查看解析

登录即可查看完整答案

类似问题

Were you able to get the LockDown Browser to work?

What can you do if your quiz is not loading in the Lockdown Browser or froze while you are taking it? *Note: this question has a decorative image below to check if you can view it.*

You have technical issues with using Respondus.

I am having problems getting the Lockdown Monitor to work properly.

What should you do if Respondus Lockdown Browser isn't working?

In a consumer society, many adults channel creativity into buying things

Economic stress and unpredictable times have resulted in a booming industry for self-help products

People born without creativity never can develop it

更多留学生实用工具

希望你的学习变得更简单

What can you do if your quiz is not loading in the Lockdown Browser or froze while you are taking it? Note: this question has a decorative image below to check if you can view it.