Delivery gaps always result in a service failure.

Question

BlackTom AI · Accepted Answer

The statement under scrutiny is the claim that delivery gaps always result in a service failure. 
Option 1: True. This option asserts that any delivery gap inevitably leads to a service failure. In practice, this is not necessarily the case, because organizations may have recovery mechanisms, compensating controls, or temporary delays that do not produce a complete service failure. Some gaps may be resolved quickly, with customers not noticing or with service levels maintained within acceptable thresholds.
Option 2: False. This option correctly challenges the absolute nature of the claim. While delivery gaps can increase the risk of a service failure, they do not automatically produce one in every instance. The impact of a gap depends on factors such as severity, duration, redundancy, monitoring, and the existence of rollback or remediation procedures. A gap that is detected early and mitigated may not translate into a failure, or the customer experience may still meet the agreed service levels despite a minor gap.
In evaluating the statement, consider how service delivery is designed with resilience: multiple layers of protection, incident response, and contingency planning can prevent a gap from cascading into a full failure. Conversely, in some cases, even small gaps can trigger failures if there are no compensating controls or if the system is highly sensitive to disruption. Therefore, the blanket assertion that delivery gaps always result in a service failure is overly rigid and not universally true.

Delivery gaps always result in a service failure.

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