Which of the following answers is most appropriate following our class discussion when it comes to clearing a room service order?

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Question restated: Which of the following answers is most appropriate following our class discussion when it comes to clearing a room service order?

Option a: 'A room service order can be collected as soon as possible for the convenience of the guest.' This choice aligns with guest-focused service standards, which emphasize prompt clearing to maintain cleanliness, reduce clutter, and enhance guest satisfaction. It prioritizes timely service and anticipates the guest’s needs, making it a strong candidate for the appropriate practice.

Option b: 'As long a room service order has been delivered there is no hurry to clear it.' This implies lax timing and suggests that clearing is not urgent after delivery, which can lead to backlog, odors, and disruption for other guests. It contradicts standard service norms that prioritize prompt clearing after delivery.

Option c: 'A room service order can be placed outside on the corridor to be collected at a later stage by the room service waiter.' Placing orders or used items in the corridor creates security, safety, and privacy concerns, and violates hotel policies that require clearing within guest rooms or designated service areas, not public corridors. This is inappropriate and unmanaged handling.

Option d: 'A room service order can be collected when the room service waiter has time.' This defers clearing to the waiter’s convenience, which can lead to inconsistent service levels, guest dissatisfaction, and potential operational bottlenecks. It undermines the standard of timely service delivery and cleanliness.

In summary, option a presents a proactive, guest-centered approach that supports timely clearing to maintain room standards, whereas options b, c, and d introduce delays, safety concerns, or policy violations that would degrade service quality. The contrast highlights the importance of clearing orders promptly after delivery to uphold hospitality best practices.

251_1HO006_Introduction to Service and Kitchen Theory

Which of the following answers is most appropriate following our class discussion when it comes to clearing a room service order?

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