Conflict that occurs in organisations when there are misunderstandings about what duties and behaviour are expected from persons is known as?

Question

BlackTom AI · Accepted Answer

When examining the concept described in the question, we are looking at conflicts that arise from unclear or disputed expectations about duties and behavior in an organizational setting.
Option a. 'Role conflict.' This is the accurate term: it occurs when there is ambiguity or disagreement about what is expected in a given role, leading to conflict between individuals or within a person tackling competing role demands.
Option b. 'Employee codes.' While codes of conduct or policies guide behavior, they are not inherently a source of conflict about duties and behavior unless ambiguities arise, which is less precise than the term 'role conflict.'
Option c. 'Resource scarcity.' This refers to competition over limited resources (time, money, materials), which can cause conflict, but it does not specifically describe misunderstandings about duties or expected behavior.
Option d. 'Role models.' Role models are individuals who demonstrate desired behaviors for others; they are not a source of conflict arising from unclear duties.
By process of elimination and the core definition, option a best captures the described conflict scenario.

MCD2030 Managerial Communication - Trimester 1 - 2025

Conflict that occurs in organisations when there are misunderstandings about what duties and behaviour are expected from persons is known as?

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