Your customer won't always give you the right answer. Sometimes it is impossible for the customer to know what is right, and sometimes he just doesn't know what he needs.

Question

BlackTom AI · Accepted Answer

Consider the claim in the prompt about customer responses: the notion that the customer won’t always provide the right answer is being evaluated.
Option 1: 'True' — This can be a valid stance because customers may lack full information, have ambiguous needs, or not know what is truly best for their situation. In real-world interactions, customers might misinterpret their own requirements, become unsure, or provide partial or mistaken information, which means you cannot rely on their answers as definitive correctness.
Option 2: 'False' — If we assumed this were false, we’d be implying that customers always know the exact right answer or that their input is always accurate and sufficient. This ignores common communication gaps, knowledge gaps, and the potential for customers to misstate or misunderstand their needs. It also discounts situations where a customer might be guessing, influenced by biases, or unaware of constraints.
Option 1 further aligns with practical guidance in advisory or consultative settings, where follow-up questions, validation, and professional judgment are often necessary precisely because initial customer input may be incomplete or imperfect.
Option 2, by contrast, would encourage taking at face value every customer response without verification, which risks acting on incorrect assumptions and missing underlying requirements.
In summary, the proposition captured by the first option acknowledges the complexity of eliciting accurate information from customers, while the second option overlooks common limitations in customer knowledge and communication.

Your customer won't always give you the right answer. Sometimes it is impossible for the customer to know what is right, and sometimes he just doesn't know what he needs.

查看解析

登录即可查看完整答案

类似问题

Which of the following is NOT correct when gathering business documents and procedure descriptions when investigating requirements within an organisation:

Question at position 30 Question everything, impartiality, relaxing constraints, and attention to detail are the preferred mindset of the business analyst when developing requirements for new custom built applications to solve business problems in new and innovative ways?TrueFalse

Question at position 29 Which technique is most effective for gathering detailed requirements from stakeholders?Fishbone DiagramInterviewingBrainstormingSWOT Analysis

Which of the following is NOT correct when gathering business documents and procedure descriptions when investigating requirements within an organisation:

Analysis is:

Which of the following is NOT correct when gathering business documents and procedure descriptions when investigating requirements within an organisation:

Which of the following is NOT correct when gathering business documents and procedure descriptions when investigating requirements within an organisation:

Analysis is:

更多留学生实用工具

考试浏览器助手

风格化写作助手

论文查重助手

文献引用助手

课堂转译助手

课堂笔记助手

Quiz搜索助手

学校历年真题

智能刷题助手

智能匹配练习

希望你的学习变得更简单