Metrics can be defined as determining what will be measured and how this will be measured.

Question

BlackTom AI · Accepted Answer

The statement in the question defines metrics as the process of deciding what will be measured and how it will be measured. 
Option 1: True. This aligns with the fundamental idea of metrics in measurement theory and management contexts, where metrics are indeed about specifying the target measurement (what) and the method or unit of measurement (how). This framing captures both scope (what to measure) and instrumentation (how to measure). 
Option 2: False. This would imply that metrics do not involve a plan for what to measure or the measurement method, which contradicts the core purpose of metrics. If we don’t specify what is measured and how, the metric lacks definition and would not be actionable or comparable. 
In sum, the statement appears to accurately describe the essential characterization of metrics by delineating both the target and the measurement approach, whereas declaring it false would undermine the definitional role metrics play in evaluation and decision-making.

CSR13E1_CPL - Customer Service - CPL Final Exam- Requires Respondus LockDown Browser

Metrics can be defined as determining what will be measured and how this will be measured.

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CSR13E1_CPL - Customer Service - CPL Final Exam- Requires Respondus LockDown Browser

Metrics can be defined as determining what will be measured and how this will be measured.

查看解析

登录即可查看完整答案

类似问题

If you found a foodservice similar to yours in size, menu, and location, which of the following could you benchmark?

What are measurements that evaluate results to determine whether a project is meeting its goals?

Combining two or metrics into a single indicator is a(n) ______. A(n) ______ involves a calculation, while a(n) ______ requires no calculations and has simple dimensions.

Which of these benchmarking metrics is not suitable for a support process?

KPI stands for:

更多留学生实用工具

考试浏览器助手

风格化写作助手

论文查重助手

文献引用助手

课堂转译助手

课堂笔记助手

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学校历年真题

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Combining two or metrics into a single indicator is a(n) . A(n) involves a calculation, while a(n) __ requires no calculations and has simple dimensions.