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题目

匹配题

Match the term to the appropriate definition. 1: Measures the experience of the customer. 2: The cost of the output. 3: Sales volume, units of inventory, etc. 4: The quality of output and the revenue generated. 5: Combines measures in the form a ratio. 6: Focus on the performance of the logistics firm. 7: Combines two or more metrics.

选项

A.External metrics

B.Efficiency

C.Measure

D.Effectiveness

E.Metric

F.Index

G.Internal metrics

查看解析

标准答案

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思路分析

Question restatement: Match each definition to the appropriate term from the provided list. Definitions: 1. Measures the experience of the customer. 2. The cost of the output. 3. Sales volume, units of inventory, etc. 4. The quality of output and the revenue generated. 5. Combines measures in the form a ratio. 6. Focus on the performance of the logistics firm. 7. Combines two or more metrics. Terms to use (in order): External metrics, Efficiency, Measure, Effectiveness, Metric, Index, Internal metrics. Now, we analyze each definition option and evaluate the mapping to the given term. Option 1 (definition 1): 'Measures the experience of the customer.' - Proposed term: External metrics. - Reasoning: External metrics are typically used to capture aspects of performance that relate to customers and the market, such as customer experience, satisfaction, loyalty, and service quality rendered to external stakeholders. The definition explicitly mentions customer experience, which aligns well with external metrics that reflect the customer's perspective. - Why this mapping makes sense: It links the customer-facing experience to an external perspective, distinguishing it from internal process measures. Option ......Login to view full explanation

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