Part 1Which core process includes the activities required to produce and deliver the service or product to the external customer? A. supplier relationship process B. new service/product development process C. order fulfillment process D. customer relationship process

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Part 1Which core process includes the activities required to produce and deliver the service or product to the external​ customer? A. supplier relationship process B. new​ service/product development process C. order fulfillment process D. customer relationship process

BlackTom AI · Accepted Answer

The question asks which core process includes the activities required to produce and deliver the service or product to the external customer. 
Option A: supplier relationship process — this focuses on managing supplier interactions, procurement, and supply chain relationships, not on delivering the finished product to the customer. It’s essential for inputs but not the end-to-end delivery to external customers. 
Option B: new service/product development process — this pertains to designing and creating new offerings, including ideation, design, and testing, rather than the actual production and fulfillment to customers. It’s about creation rather than fulfillment. 
Option C: order fulfillment process — this set of activities typically covers receiving an order, processing it, producing or assembling the product, and delivering it to the external customer. It directly addresses the end-to-end deliverable and customer-facing flow. 
Option D: customer relationship process — this focuses on managing ongoing interactions with customers, post-sale service, retention, and support, rather than the actual production and delivery of the product or service. 
Thus, when considering which core process encompasses producing and delivering to the external customer, Option C aligns precisely with the end-to-end fulfillment and delivery activities. The other options describe important processes in operations and customer management, but they do not directly cover the complete deliver-to-customer workflow.

Quiz:Ch 01 Quiz

Part 1Which core process includes the activities required to produce and deliver the service or product to the external customer? A. supplier relationship process B. new service/product development process C. order fulfillment process D. customer relationship process

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Quiz:Ch 01 Quiz

Part 1Which core process includes the activities required to produce and deliver the service or product to the external​ customer? A. supplier relationship process B. new​ service/product development process C. order fulfillment process D. customer relationship process

查看解析

登录即可查看完整答案

类似问题

A(n) Blank ______ center is similar to a distribution center, but instead of shipping to stores, it ships directly to customers.

A(n)________ is used in the shipment of products directly to customers.

Which of the following factors cause fulfillment centers to operate a little differently when processing online orders than orders shipped to stores?

The Perfect Order is one that is

Receiving and posting payment occurs in which operational sub-process?

Reviewing the order-to-cash cycle and supply capabilities is part of which strategic sub-process?

Order Fulfillment sets the stage for providing:

更多留学生实用工具

希望你的学习变得更简单

Part 1Which core process includes the activities required to produce and deliver the service or product to the external customer? A. supplier relationship process B. new service/product development process C. order fulfillment process D. customer relationship process