As a manager, you want to increase employee satisfaction. According to Herzberg, you should focus on which of the following?

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BlackTom AI · Accepted Answer

When considering Herzberg's two-factor theory, we distinguish between hygiene factors and motivators. This helps explain how to influence employee satisfaction.
Option 1: supervision. In Herzberg's model, supervision falls under hygiene factors. While good supervision can prevent dissatisfaction, it does not inherently build deeper satisfaction or motivation once basic needs are met.
Option 2: salary and benefits. Salary and benefits are classic hygiene factors. They help prevent dissatisfaction, but they are not the primary drivers of long-term satisfaction or motivation according to Herzberg; simply increasing pay may not raise satisfaction in a lasting, motivational way.
Option 3: working conditions. Similar to supervision and pay, working conditions are considered hygiene factors. They reduce dissatisfaction but do not inherently create added motivation or higher satisfaction over time.
Option 4: recognition. Recognition is a prototypical motivator in Herzberg's framework. It enhances feelings of achievement and value, leading to greater intrinsic motivation and higher job satisfaction beyond basic adequacy.
In summary, hygiene factors (supervision, salary and benefits, working conditions) help prevent dissatisfaction, whereas motivators (recognition) drive true satisfaction and motivational engagement. Therefore, focusing on recognition aligns with Herzberg's emphasis on motivators as the lever for increasing satisfaction.

2025SU BSN 100 01 Quiz: Chapter09

As a manager, you want to increase employee satisfaction. According to Herzberg, you should focus on which of the following?

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