Which type of scale is used when measuring satisfaction from 1 to 5?

Question

BlackTom AI · Accepted Answer

To answer, let's first restate the question and the available choices: Which type of scale is used when measuring satisfaction from 1 to 5? Options are: Interval, Ratio, Ordinal, Nominal.

Option 1: Interval — This scale type assumes equal intervals between points and allows addition and subtraction. While a 1–5 satisfaction rating is ordered, we often cannot assume the intervals are psychologically equal, so labeling it interval would be inappropriate without evidence that distances are equal. Therefore this option is not the best fit for a typical 1–5 satisfaction measure.

Option 2: Ratio — A ratio scale has a meaningful zero point and allows for meaningful multiplication and division. A 1–5 satisfaction rating generally does not start at a true zero for satisfaction, and the zero point is not meaningful in this context, so ratio is not appropriate here.

Option 3: Ordinal — An ordinal scale captures order or rank among categories, but does not guarantee equal distances between points. A 1–5 satisfaction rating clearly orders responses from low to high, making ordinal the most accurate classification for this common measurement approach.

Option 4: Nominal — Nominal scales classify data into categories without any inherent order or ranking. Since a satisfaction rating implies an ordered progression (higher numbers indicate more satisfaction), nominal is incorrect for this use.

In summary, the key distinction is whether the scale conveys order alone (ordinal) versus equal intervals (interval) or a true zero (ratio). The 1–5 satisfaction measure primarily communicates order, with uncertain equal spacing, and certainly not a true zero or purely category labels, which aligns with an ordinal interpretation.

Which type of scale is used when measuring satisfaction from 1 to 5?

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