True or False? Katz (1974) found managers needed three essential skills: technical, human and informational.

Question

BlackTom AI · Accepted Answer

The question presents a true/false statement about Katz (1974) and the essential manager skills. 
Option 1: True. This statement claims the three essential skills are technical, human, and informational. However, in Katz's classic framework, the three fundamental managerial skills are technical, human (interpersonal), and conceptual. Informational is not listed as one of the three core skills by Katz. This makes the statement inaccurate.
Option 2: False. This option aligns with Katz's theory because the third skill is conceptual, not informational. His emphasis is on the ability to understand complex ideas, think abstractly, and integrate information across the organization—captured by the conceptual skill—rather than a separate informational category.
Option 3 (implicit clarification): If someone confused informational with conceptual, they might think Katz included an information-processing category, but Katz described information handling as part of the broader conceptual skill rather than as a standalone third skill.
Option 4 (alternative perspective): Some discussions sometimes map informational roles or duties to other frameworks (e.g., Mintzberg’s informational roles), but within Katz (1974), the trio is technical, human, and conceptual, so labeling the third as informational is incorrect.
In summary, the statement misstates Katz’s three-core-skill model by substituting 'informational' for 'conceptual,' which is why the claim is considered false.

MCD2040 - T1 - 2025 Week 1 Quiz 2

True or False? Katz (1974) found managers needed three essential skills: technical, human and informational.

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