Which office at The Ohio State University offers 24/7 assistance to students with technology and account information difficulties, whether on-campus or completing distance learning?

Question

BlackTom AI · Accepted Answer

The question asks which OSU office provides 24/7 assistance to students with technology and account information difficulties, for both on-campus and distance learning contexts.
Option 1: The Computer Science Department. While a department can offer academic resources and specific technical help related to CS courses or projects, it is not typically the central 24/7 support office for all technology and account issues faced by the broader student body, including distance learners. This makes this option unlikely as the universal help line described.
Option 2: OCIO IT Help and Support. This option aligns with the Office of the Chief Information Officer (OCIO) role, which commonly oversees university-wide IT services, help desks, account management, and technology assistance. The description of offering 24/7 assistance to students, both on-campus and distance learning, matches a centralized IT support function designed for ubiquitous access and coverage across modalities.
Option 3: Facilities and Maintenance. This unit is typically responsible for campus infrastructure, building maintenance, and physical facilities support. While important for the physical environment, it is not the entity charged with providing 24/7 technology and account information help for students, and thus does not fit the service described.
In sum, the second option best corresponds to a university IT support structure capable of round-the-clock assistance to students with technology and account-related concerns across both in-person and distance learning formats, whereas the other two options do not fit that broad service scope or availability model.

International AU22 Mandatory: Required Orientation Review Quiz

Which office at The Ohio State University offers 24/7 assistance to students with technology and account information difficulties, whether on-campus or completing distance learning?

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