In importance-performance matrix below, performance objective above line EF represents excess.

Question

BlackTom AI · Accepted Answer

To tackle the statement, first recall what an importance–performance matrix conveys: the horizontal axis shows importance for customers (low to high), and the vertical axis shows performance against competitors (bad to good). The line EF is a boundary within the plot that helps classify performance relative to its importance.

Option True: The claim that the performance objective above line EF represents excess aligns with how the boundary is used—the area above the line typically indicates performance that exceeds what is required for the given level of importance. In such regions, performance is higher than necessary, signaling an excess (or over-delivery) relative to importance, which is consistent with the interpretation of the boundary EF as a threshold separating acceptable/optimal performance from excessive effort or resources.

Option False: If one argued this statement is false, they would be asserting that above EF does not indicate excess, possibly suggesting that above EF still meets or exceeds requirements without being excessive, or that the classification is opposite. However, this contradicts the conventional reading of the border EF in importance–performance matrices, where higher performance on lower-importance areas (above EF) would generally be considered unnecessary excess rather than an optimal balance. The visual cue of being above the line signals surplus relative to the importance level.

Option-wide takeaway: The core idea is that the EF boundary marks a threshold; being above it implies more than what is necessary given the importance, i.e., an excess. Conversely, being below EF would indicate performance that may be insufficient for the importance level, not an excess.

badm_375_120258_253267 HW 7 Improvement Strategy

In importance-performance matrix below, performance objective above line EF represents excess.

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