The house of quality is used to translate customer wants into engineering design variables. The linking or prioritizing of customer wants into engineered values occurs in what element (room)?

Question

BlackTom AI · Accepted Answer

The house of quality is a core part of quality function deployment (QFD) used to convert customer desires into design requirements. 
Option 1: The relationship matrix. The relationship matrix is precisely where the team maps customer wants (the WHATs) to engineering design variables (the HOWs) and prioritizes them, serving as the linking mechanism that connects needs to technical responses. 
Option 2: The Michigan fail room. This term does not belong to QFD or the house of quality; it appears to be a distractor with no standard role in translating customer wants to design variables. 
Option 3: A technical review. While technical reviews are important for validating designs, they are not the specific element within the house of quality that links customer wants to engineering variables; they are external processes for assessment. 
Option 4: The competitive analysis. Competitive analysis examines competitors’ offerings and performance, which informs strategy but is not the internal linking matrix that translates customer desires into technical specifications within the house of quality. 
In summary, the linking or prioritizing of customer wants into engineered values within the house of quality is accomplished in the relationship matrix.

ISE 4120 SP2025 (10663) QCI Chapter 4 Quiz

The house of quality is used to translate customer wants into engineering design variables. The linking or prioritizing of customer wants into engineered values occurs in what element (room)?

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