Which of the following is not a sub-department of the Front Office?

Question

BlackTom AI · Accepted Answer

Restating the question and options to ensure clarity: Which of the following is not a sub-department of the Front Office?
Options:
a. Concierge.
b. Housekeeping.
c. Reservations.
d. Guest Relations.

Option a: Concierge. In many hotels, the concierge is indeed considered a Front Office sub-department or function, assisting guests with services and information. This option would be considered true as a front office component, not the correct answer here.
Option b: Housekeeping. Housekeeping is traditionally a separate department focused on cleaning, housekeeping services, and room maintenance. It generally falls under Rooms or Hotel Operations rather than Front Office, making this the not-a-front-office-sub-department statement. This is the correct choice.
Option c: Reservations. Reservations is a core Front Office function responsible for booking rooms, managing availability, and handling guest preferences. This is clearly a front office sub-department, so it is not the correct option.
Option d: Guest Relations. Guest Relations deals with guest satisfaction, complaints, and special requests, and is commonly housed within Front Office or as a closely linked function. This is another front-office component, so it is not the correct choice.

Summary of reasoning: options a, c, and d describe roles typically embedded within the Front Office, whereas option b describes Housekeeping, a separate department usually under Rooms. Thus, Housekeeping is not a Front Office sub-department, matching the provided correct answer.

2025.1 CH EY-IHB1004 Rooms Division

Which of the following is not a sub-department of the Front Office?

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