题目
252_2HO006_Rooms Division Management
多项选择题
Typically, a guest might be tired and not in the mood to cover all aspects of their room, might already be familiar with it, or simply travels a lot.When performing rooming, the employee may adjust the presentation of the room to the guest to offer a more tailored/speedy service.Nonetheless, a few features of the room are extremely important to present to avoid potential guest issues. Select the corresponding features(multiple answers)
选项
A.a. Entertainement system
B.b. Minibar & complimentary items
C.c. Safety box
D.d. How to flush the toilets
E.e. Electric switches
F.f. Activating hot and cold water in the shower
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标准答案
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思路分析
Begin by unpacking the scenario: when presenting a room to a guest, the most crucial aspects are those that affect safety, basic operations, and immediate usability.
Option a: Entertainment system. While it may enhance comfort, it is not essential for preventing guest issues or enabling basic room use, especially w......Login to view full explanation登录即可查看完整答案
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