Housekeeping is typically part of a hotel's revenue centre.

Question

BlackTom AI · Accepted Answer

The question asks about whether housekeeping is typically part of a hotel's revenue centre.
Option 1: True. This would assert that housekeeping is normally a source of revenue for the hotel. In practice, housekeeping is primarily responsible for maintaining guest rooms and public areas, which supports service delivery but does not directly generate revenue. While some housekeeping activities can influence guest satisfaction and potential upsells, the department itself is generally considered a cost center rather than a revenue-generating unit.
Option 2: False. This statement aligns with standard hotel accounting and management practices: housekeeping is treated as a cost center. The department incurs expenses (salaries, supplies, cleaning, utilities) and its activities support operations rather than directly producing revenue. The only indirect impact on revenue comes from the broader effect of room readiness and guest experience, which can influence occupancy and ratings, but that does not classify housekeeping as a revenue centre.
Why the other view is flawed: If you treat housekeeping as a revenue centre, you would expect it to generate a billable or directly identifiable revenue stream. In a hotel context, most revenue is generated by rooms, food and beverage, and other guest services; housekeeping supports those streams but does not, by itself, create revenue. Additionally, accounting frameworks typically allocate housekeeping costs to departmental operating expenses rather than revenue line items.
Bottom line: the housekeeping function is primarily an operational cost, linked to delivering services that enable revenue but not a direct revenue generator itself.

HFe2_DIVM_HK FS25 T01 Exam #1 (Secure Browser)

Housekeeping is typically part of a hotel's revenue centre.

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