A cosmetics store has a list of service goals for its employees. One of the goals is to "give every customer as much attention as they need." What is the problem with this goal?

Question

BlackTom AI · Accepted Answer

When evaluating a goal like 'give every customer as much attention as they need,' we assess clarity, measurability, and practicality. 
Option 1: 'It is neither specific nor measurable.' This is accurate because the phrase relies on a subjective standard—'as much as they need' varies by situation and person, making it hard to determine whether the goal was achieved. Without concrete criteria, managers can’t consistently gauge performance or provide objective feedback. 
Option 2: 'It values customers too highly.' While valuing customers is generally good, this option unfairly paths the problem to a value judgment. The issue is not the value placed on customers but the lack of concrete criteria to measure attention. 
Option 3: 'It does not include a punishment for failing to meet the goal.' Absence of punishment is not the core flaw in the goal’s design. Effective goals are about clarity and measurement; consequences may be considered elsewhere, but they don’t define whether a goal is well-constructed. 
Option 4: 'It places too much of a burden on employees.' The phrase could imply high effort, but the main problem remains the nebulous specification. The key defect is lack of specificity and measurability, not necessarily the workload implied. 
Overall, the primary defect is that the goal is ambiguous and not Measurable or Specific, which undermines accountability and objective evaluation.

A cosmetics store has a list of service goals for its employees. One of the goals is to "give every customer as much attention as they need." What is the problem with this goal?

查看解析

登录即可查看完整答案

类似问题

Goals you wish to achieve in the next two to five years are

A goal you expect to achieve by next year would be classified as a short-term goal.

To stimulate high motivation and performance, goal-setting theory suggests setting

In SMARTER goal setting, the -ER refers to?

Which of the following statements is true regarding goal-setting theory?

The "R" in the SMART goals acronym stands for

Question 19 Choose one option. One benefit of using the SMART design is that it

Which stage in the development process pertains to employees setting short- and long-term objectives?

更多留学生实用工具

考试浏览器助手

风格化写作助手

论文查重助手

文献引用助手

课堂转译助手

课堂笔记助手

Quiz搜索助手

学校历年真题

智能刷题助手

智能匹配练习

希望你的学习变得更简单