If an employee failed to find and check a quality problem that is found by his or her team member during a cross-check or by the superior during a managerial check, the employee will lose a red coupon and receive a yellow coupon that will count against that day’s wage and bonus. This is an example of:

Question

BlackTom AI · Accepted Answer

We start by restating the scenario and evaluating what each control type refers to in management.
Option a: Feedforward Control. This type of control focuses on preventing problems before they occur, by anticipating errors and taking preemptive actions. The described situation involves a consequence after an error was detected, not proactive prevention, so this option does not fit.
Option b: Informational Control. This term is not a standard classification used in classical management control literature for operational corrective actions. It suggests control through information flow, which is not the mechanism described in the scenario where the employee receives a penalty for a missed detection.
Option c: Feedback Control. Feedback control adjusts ongoing performance based on outcomes after activities have occurred. In the scenario, a problem is found after the fact by a team member or supervisor, and penalties (red and yellow coupons affecting wage/bonus) are applied as a consequence of that post-event finding, which aligns with feedback-based correction.
Option d: Financial Control. This typically concerns budgeting, accounting, and monetary resources rather than the specific mechanism of penalizing quality-check omissions. The described coupons affecting wage and bonus are a financial consequence, but the core concept is about correcting performance after the activity, not about financial oversight per se, so this is a less fitting label.
Option e: Concurrent Control. Concurrent control occurs in real time while an activity is ongoing, aiming to prevent deviations as work happens. The scenario involves a penalty after a defect is found, not immediate real-time correction during the task, so concurrent control is not the best fit.
In summary, the scenario exemplifies a post-action adjustment mechanism where outcomes are evaluated after the work is done and penalties are applied to influence future performance, which corresponds to feedback control.

MCD2040 - T1 - 2025 Week 5 Quiz 2

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