Susie decided to try a weight-loss program by Extreme Fit Foods that promised she could lose 15 pounds her first week. Susie followed the guidelines exactly and only lost 1 pound the first week. She is planning on canceling her membership and telling her other friends not to try Extreme Fit Foods. What mistake did Extreme Fit Foods make?

Question

BlackTom AI · Accepted Answer

When evaluating a weight-loss program that promises a specific result, the central issue is whether the company accurately represents likely outcomes to customers. 
Option 1: 'It needed to perform the CREST method before letting Susie cancel the membership.' The CREST method is not a standard, recognized requirement for evaluating or canceling memberships in consumer weight-loss programs, so this option misapplies a nonessential concept to the situation. 
Option 2: 'It did nothing wrong; Susie most likely did not follow the guidelines.' While user error or noncompliance can affect results, the core complaint here is about the company’s claim. The question emphasizes the promised result versus actual outcome, so it’s not sufficient to absolve the company based on Susie’s adherence alone. 
Option 3: 'It needs to communicate accurate results information to meet customers' expectations.' This identifies a key ethical and business issue: marketing that promises a specific weight loss outcome can mislead customers if it isn’t realistically attainable for most people. Clear, accurate information about typical results helps set fair expectations and reduces misrepresentation. 
Option 4: 'It needed to provide more support systems for the customers to meet weight loss goals.' While additional support can improve outcomes, the fundamental problem in the scenario is about overpromising advertised results. The primary mistake is miscommunicating what can reasonably be expected, not solely the availability of extra support. 
Thus, each incorrect option either misapplies a concept, dismisses the issue of misrepresentation, or shifts focus away from the root cause, which is inaccurate or exaggerated outcome claims versus actual results.

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