When writing, or attempting to write your quiz with Respondus Lockdown Browser another problem occurred not covered in this quiz. What do you do?

Question

BlackTom AI · Accepted Answer

Here is a careful walkthrough of each option to understand what action to take when an issue arises with Respondus Lockdown Browser not covered in the quiz context.
Option 1: Click the "Help Center" link. This might seem like a reasonable first step in many tech problems, but the prompt specifies a problem not covered in the quiz. The Help Center may provide general guidance, yet it might not address this specific assessment-related glitch or policy question. In other words, while it could be useful, it may not directly resolve the issue or connect you with the correct contact for exam-specific problems.
Option 2: Restart your computer and attempt the quiz again. Rebooting is a common troubleshooting habit for many software issues, and it can sometimes resolve software glitches. However, for exam administration problems, simply restarting does not guarantee that the proper procedural channel is followed, and it might lead to repeated issues or conflict with exam integrity measures. This option focuses on a technical workaround rather than on obtaining official support or reporting the problem.
Option 3: Email examquestions@wlu.ca. This choice identifies a specific contact address presumably designated for exam-related questions and issues. It directly targets official support tied to exams, which is the appropriate route when a problem arises that isn’t covered by the quiz content. Communicating the exact issue, including context and any error messages, would likely lead to an authoritative resolution or guidance from the exam administration team.
Summarizing, while both the first two options offer potential routes in some contexts, they do not directly address reporting an exam problem to the proper official channel. The third option explicitly directs the query to the designated exam support contact, aligning with best practices for handling assessment-related technical issues.

When writing, or attempting to write your quiz with Respondus Lockdown Browser another problem occurred not covered in this quiz. What do you do?

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