What integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprisewide information about all business operations?

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BlackTom AI · Accepted Answer

The question asks which system integrates all departments and functions across an organization into a single IT system or set of systems so decision-makers can view enterprisewide information about all business operations.
Option 1: Enterprise resource planning. This type of system is designed to consolidate core business processes (finance, HR, manufacturing, supply chain, services, etc.) into a unified platform, enabling centralized data, standardized processes, and organization-wide reporting. It directly matches the description in the question.
Option 2: Supplier relationship management. SRM focuses on managing an organization’s interactions with suppliers, including procurement opportunities, supplier performance, and contracts. While important for procurement efficiency, it does not by itself integrate all departments across the enterprise or provide enterprisewide visibility of all operations.
Option 3: Customer relationship management. CRM emphasizes managing a company’s interactions with customers, sales, marketing, and customer service. It is specialized around customer data and engagement rather than providing a single, enterprise-wide integration of all functional areas.
Option 4: Partner relationship management. PRM is concerned with managing relationships with business partners, distributors, or channel partners. Like SRM and CRM, it is targeted at specific stakeholder relationships and does not constitute a full enterprise-wide integration of all departments and operations.
Taken together, the option that aligns with unifying multiple function areas into one integrated system, supporting enterprisewide information access for decision-making, appears to be the integrated enterprise resource planning approach.

What integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprisewide information about all business operations?

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