Despite having to deal with difficult guests, the service provider can be motivated to provide "service with a smile" when the firm
Blank
______.

Question

Despite having to deal with difficult guests, the service provider can be motivated to provide "service with a smile" when the firm 
Blank
______.

BlackTom AI · Accepted Answer

The question asks how a service provider can be motivated to maintain a 'service with a smile' when dealing with difficult guests.
Option 1: 'does not deal with unruly customers and removes them from the service list' suggests removing problems by excluding customers, which is not a motivational strategy for staff to smile consistently; it focuses on exclusion rather than motivation.
Option 2: 'provides support and incentives to motivate quality service' directly links supportive practices and incentives to improved service quality and attitudes, making it a clear and strong source of motivation for staff to maintain a friendly demeanor.
Option 3: 'provides frequent training programs for employees' could enhance skills and confidence, and may indirectly boost motivation, but training alone does not inherently provide the ongoing motivational factors (incentives, support, recognition) that sustain a smile under pressure; it’s a helpful component but not as directly tied to motivation through incentives as option 2.
Option 4: 'establishes a policy for the firm that the customer is NOT always right' sets a boundary about customer expectations, which can influence service posture, but it doesn’t address the motivational drivers (support or incentives) tied to encouraging a smiling, service-oriented attitude; it more about policy stance than motivational mechanics.
In summary, while options 3 and 4 touch on elements that can influence service behavior, option 2 most explicitly connects providing support and incentives to the ongoing motivation for employees to deliver service with a smile, even when faced with difficult guests. This aligns with motivational practices that sustain desired service behaviors over time.

Despite having to deal with difficult guests, the service provider can be motivated to provide "service with a smile" when the firm Blank ______.

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