Which of the following is an example of emotional contagion?

Question

BlackTom AI · Accepted Answer

Let's examine each option to determine whether it illustrates emotional contagion.
Option 1: 'An employee who has low satisfaction at work will also have low satisfaction outside of work.' This statement reflects a potential spillover effect of job satisfaction onto personal life, but it describes a cross-domain mood carryover rather than the mechanism by which emotions spread between people. It does not exemplify emotional contagion, which specifically involves one person’s emotions influencing another’s.
Option 2: 'All employees must do certain things despite their true mood and emotions to provide pleasant service encounters.' This describes a display rule or emotional labor, where individuals regulate outward expressions irrespective of inner feelings. It does not capture the transfer of emotions between people, which is the hallmark of emotional contagion.
Option 3: 'Pleasant service encounters where the service provider is happy contribute to the customer’s happiness.' This is a classic example of emotional contagion: the service provider’s positive emotion is perceived by the customer and transfers to the customer’s own emotional state, increasing the likelihood of a positive interaction overall.
Option 4: 'An employee’s emotions are in a constant state of change.' This speaks to emotional variability but does not describe the process by which one person’s emotions influence another’s emotional state.
Option 5: 'An employee who is angry at work is also angry at home.' This demonstrates emotional spillover across domains for the same individual, not contagion between individuals. It does not illustrate how emotions are transferred from one person to another.
In summary, the only option that directly demonstrates the interpersonal transfer of emotion from one person to another is Option 3, which models emotional contagion through a happy service provider influencing the customer’s happiness.

ORGB3201.30353.202530 ORGB3201 Spring 2025 In-Class Assessment 1

Which of the following is an example of emotional contagion?

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