What do you do if you identify a duplicated transactions in a bank account in QBO?

Question

BlackTom AI · Accepted Answer

When confronted with duplicated transactions in a bank account in QBO, the first step is to identify and address the duplicate to prevent contamination of your records.
Option 1: 'Mark the transaction as reconciled even though it's duplicated.' This is misleading because marking a duplicate as reconciled would falsely show two reconciled items, creating a mismatch between bank statements and books and compounding reconciliation errors.
Option 2: 'Manually enter the transaction again to ensure it is recorded.' Duplicates arise precisely because the same transaction exists already; adding another copy would worsen duplication rather than resolve it, leading to overstatements and confusion during reconciliation.
Option 3: 'Run a reconciliation report to fix the duplicate.' While reconciliation reports are useful for spotting inconsistencies, they do not automatically remove or exclude a duplicate transaction from the bank feed. Manual intervention is typically required to remove the duplicate or hide it from the feed.
Option 4: 'Select and exclude the duplicated transaction from the bank feed.' This option correctly instructs removing or excluding the duplicate so it does not flow into the books again, preserving accurate matching to the bank statement and preventing double-counting.

QBO25E1 - QuickBooks Online Module 15 Quiz

What do you do if you identify a duplicated transactions in a bank account in QBO?

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