Tony Stark is the head of the sales department. The department has not been meeting its sales goals for the past three months. He has empowered his team of sales representatives to make decisions on their own to resolve the issue. This is an example of _____________?

Question

Tony Stark is the head of the sales department. The department has not been meeting its sales goals for the past three months.  He has empowered his team of sales representatives to make decisions on their own to resolve the issue.  This is an example of _____________?

BlackTom AI · Accepted Answer

In this scenario, Tony Stark grants his sales team the authority to make their own decisions to address underperforming goals. This setup centers on distributing decision-making power among group members rather than centralizing it with a single supervisor.
Option 1: 'Problem solving team' describes a group assembled to tackle a specific issue, but not necessarily with empowerment to decide autonomously in ongoing leadership roles. While it could be part of the situation, it doesn’t capture the key aspect of shared decision authority that is highlighted here.
Option 2: 'Democratic decision making' involves team members participating in the decision process and having a say in outcomes. This aligns with the described empowerment, where representatives are entrusted to resolve the sales shortfall through their own judgments.
Option 3: 'Consensus' refers to reaching a mutual agreement that satisfies all members, which is a collaborative outcome but may not imply that every individual has an equal vote or procedural authority to decide. The emphasis in the stem is on empowerment and independent decision rights, not necessarily on requiring unanimity.
Option 4: 'Programmed decision making' involves routine, well-defined procedures for recurring problems, typically reducing the need for individual judgment. The sales shortfall scenario suggests an unstructured decision context where initiative and discretion are appropriate, not a fixed programmed routine.
Option 5: 'Groupthink' is a negative phenomenon where desire for harmony leads to poor, unanimous decisions and suppresses critical evaluation. Nothing in the stem indicates pressure toward conformity; rather, it highlights empowering the team to act independently, which argues against groupthink.
Overall, the described empowerment of the sales team to resolve the issue points most directly to democratic decision making, where team members participate in decisions affecting outcomes rather than relying solely on top-down directives or rigid procedures.

33:620:302:01 MANAGEMENT SKILLS Final Exam

Tony Stark is the head of the sales department. The department has not been meeting its sales goals for the past three months. He has empowered his team of sales representatives to make decisions on their own to resolve the issue. This is an example of _____________?

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