Goals of post-sales support include saving money, reducing resources, and boosting customer loyalty.

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BlackTom AI · Accepted Answer

Start by restating the question and the options in simple terms to frame the analysis.
Question: 'Goals of post-sales support include saving money, reducing resources, and boosting customer loyalty.'
Answer options: ["True", "False"]

Option 1: True.
- This option asserts that all three components—saving money, reducing resources, and boosting customer loyalty—are goals of post-sales support. In practice, post-sales support does aim to help the organization save money and increase customer loyalty through effective service and retention strategies. However, the inclusion of 'reducing resources' as a goal is unusual and potentially misleading. Generally, post-sales initiatives focus on optimizing resource use, improving efficiency, and reducing waste, but not typically on simply reducing resources as a standalone goal. The phrase could be interpreted as aiming to minimize the resources consumed (time, personnel, materials) in a way that preserves or improves outcomes, which is a nuanced distinction from a stated objective to simply decrease resources. Therefore, while parts of the statement are accurate (cost savings, loyalty), the phrasing around 'reducing resources' makes the overall claim questionable.

Option 2: False.
- This option would support that the statement is not entirely correct. It aligns with the common understanding that post-sales goals include saving money and boosting customer loyalty, but that 'reducing resources' is not typically presented as a primary or explicit goal. Instead, post-sales efforts usually emphasize efficiency, cost containment, service quality, and preserving or optimizing resource use, not simply reducing resources as an objective. The ambiguity or mischaracterization of 'reducing resources' could lead to misinterpretation, making the overall statement arguably inaccurate as a simple true/false claim. This option highlights that the claim as written merges accurate elements with a questionable one, which tends to render the statement false in strict assessment terms.

Summary of the reasoning across options:
- The notion that post-sales support seeks to save money and boost loyalty is generally correct, since these are common objectives of customer care, warranty service, and ongoing account management.
- The idea of 'reducing resources' as a standalone goal is not a standard or clear objective in post-sales strategy. It can be interpreted as reducing resource usage for efficiency, which is plausible, but as a stated goal in isolation, it lacks the typical framing seen in post-sales objectives.
- Therefore, option 1 asserts a complete claim that includes an unusual component, while option 2 appropriately questions the completeness or accuracy of the entire statement. In terms of evaluation, option 2 would be considered more defensible as the correct choice, given standard interpretations of post-sales goals.

SCMN-2150-001 (Spring 2025) Module 8 Quiz

Goals of post-sales support include saving money, reducing resources, and boosting customer loyalty.

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