While preparing for a customer-service review, Malia is asked to explain what “customer courtesies” are in the context of an FBO. Which option best describes customer courtesies?

Question

BlackTom AI · Accepted Answer

Question restatement: The prompt asks for the best description of “customer courtesies” in the context of an FBO (Fixed-Base Operator) when preparing for a customer-service review.
Option 1: "Amenities such as coffee, clean restrooms, a well-equipped flight-planning area, and reading materials that encourage customers to return". This option describes tangible, service-oriented perks and facilities that enhance the customer experience and foster repeat business, which aligns with the typical meaning of customer courtesies in aviation services.
Option 2: "Discounts on aircraft parts that are offered only during holidays". While discounts are customer-focused, this example is specific to parts and tied to seasonal promotions, not a general set of courteous practices or amenities provided to all customers; it also seems more like a sales strategy than a standard courtesy.
Option 3: "Pilot-training packages bundled with fuel purchases". This describes a bundled product offering rather than courteous, hospitality-oriented gestures; it’s a transactional upsell rather than a courtesy extended to improve the customer experience.
Option 4: "Runway upgrades funded through airport improvement grants". This is an infrastructure project funding detail, not something provided to customers as a courtesy during service interactions; it’s outside the scope of customer-facing courtesies.
In evaluating these, the core idea of customer courtesies at an FBO centers on welcoming, comfortable, and convenient amenities that encourage customers to return, rather than promotions, bundled sales, or capital projects. Therefore, Option 1 most accurately captures the concept by listing amenities (coffee, clean restrooms, flight-planning area, reading materials) that enhance the customer experience and promote repeat business.
Putting it all together, the reasoning shows why the first option best describes customer courtesies, while the other options describe promotions, bundles, or infrastructure rather than everyday courtesy measures.

FA25: AVIA-78 Sec 01 - Intro Aviation Mgmt Final Exam (In Class Only)

While preparing for a customer-service review, Malia is asked to explain what “customer courtesies” are in the context of an FBO. Which option best describes customer courtesies?

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