题目
题目

CSR13E1_CPL - Customer Service - CPL Final Exam- Requires Respondus LockDown Browser

单项选择题

A customer who had to be told "no" will remain unhappy even if offered viable options or alternatives.

选项
A.True
B.False
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标准答案
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思路分析
When a customer has been told 'no,' their satisfaction can still be influenced by the way options are presented and by the empathy shown, which means the statement may not always hold true. Option 1: 'True' — This claim asserts that a customer will remain unhappy even if presented with viable options. The explanation here is that providing alternatives, along wi......Login to view full explanation

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