题目

MKTG90026_2025_SM1 Week 2 Quiz for Part 3

单项选择题

Customer Satisfaction metrics...

选项

A....must be measured on a 1-5 scale going from very dissatisfied to very satisfied

B....measure the difference between a firm's expectations and a customer’s experiences.

C....cannot be reliably used because only customers with a bad experience answer the satisfaction survey

D.None of these answers are correct

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标准答案

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思路分析

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