Which of the following is NOT important for excellent customer experience?

Question

BlackTom AI · Accepted Answer

When assessing what contributes to excellent customer experience, we examine what practices directly shape the interaction and perception a customer has with a brand.
Option 1: 'Appealing to consumers’ emotions.' Emotions play a central role in customer experience; creating emotional resonance can strengthen satisfaction, loyalty, and perceived value. This is a relevant driver of experience.
Option 2: 'Identifying the correct moment to interact with the consumer.' Timing matters a lot in CX. Reaching customers at appropriate moments (not too early or too late) can enhance relevance and reduce friction, making this a key element.
Option 3: 'Using data and analytics to create tailored communications.' Personalization through data-driven insights improves relevance, helps anticipate needs, and tends to elevate perceived service quality, so this is highly important.
Option 4: 'organization total sales' This option refers to overall sales performance of the organization rather than the customer-facing aspects of experience. While sales are important to a business, they do not directly define or enhance the day-to-day experience a customer has, and thus are not a driver of excellent customer experience.
In summary, the first three options describe actionable, customer-centric practices that enhance experience, whereas 'organization total sales' is a business metric that does not directly contribute to delivering excellent customer interactions.

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Which of the following is NOT important for excellent customer experience?

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MKT*3490*W02 Exam-1 - MKT*3490- Requires Respondus LockDown Browser

Which of the following is NOT important for excellent customer experience?

查看解析

登录即可查看完整答案

类似问题

Despite all the benefits of digitalization, it is hard to eliminate the differences between B2B and B2C due to their distinct characteristics in the context of customer experience.

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el Bulli's reputation was struggling and the restaurant was looking for new ways to add value to their customer experience.

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14. To improve their profits, physical shops are improving the Answer Question 14[input] offered to their customers.

What is a key expectation for each team member in contact with the customer at Maison Decotterd?

更多留学生实用工具

希望你的学习变得更简单

MKT3490W02 Exam-1 - MKT*3490- Requires Respondus LockDown Browser