When a manager compares performance against foodservices outside of his/her organization, this is known as:

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BlackTom AI · Accepted Answer

The question asks about what it’s called when a manager compares performance to organizations outside of his or her own.
Option 1: external benchmarking. This is the practice of measuring and comparing performance against external peers or competitors to identify best practices and performance gaps. It directly matches the concept described in the question.
Option 2: quality management. While quality management encompasses systematic approaches to improving quality, it does not by itself imply cross-organizational comparison; it’s a broader umbrella for processes, standards, and continuous improvement.
Option 3: internal benchmarking. This would involve comparing performance within the same organization, such as between different departments or sites, rather than against outside entities. It does not fit the scenario of looking outside the organization.
Option 4: failure mode and effects analysis. FMEA is a structured method for evaluating potential failure modes and their effects to prioritize risk, not a benchmarking activity against external entities.

11:709:448:01 FOOD PROD MGMT FINAL Exam - F25- Dec 18- Requires Respondus LockDown Browser

When a manager compares performance against foodservices outside of his/her organization, this is known as:

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