Who should you contact next time if you have issues on Lockdown Browser ?

Question

BlackTom AI · Accepted Answer

We start by identifying what the question is asking: who to contact next time if you have issues on Lockdown Browser.
Option 1: 'Please contact Insearch IDTS on +61 2 9218 7000' This option provides a specific contact (Insearch IDTS) and a direct phone number, which aligns with typical support channels for technical issues with a lockdown browser in an academic setting.
Option 2: 'Teachers' This choice points to instructors as the contact for issues. While teachers may assist with some course-related questions, they are generally not the designated support line for technical problems with Lockdown Browser, and reaching out to a central IT/IDTS contact is usually recommended.
In evaluating these, it’s important to consider the target of the guidance: technical support for a software system used in exams. The presence of a specialized contact (Insearch IDTS and a specific phone number) is the more appropriate and actionable route for such issues, whereas directing students to teachers could lead to delays or unresolved technical assistance.
Additionally, relying on teachers for software-specific problems may blur responsibilities: IT/IDTS typically handles software configuration, compatibility, and troubleshooting, while teachers focus on pedagogical content and exam supervision.
Thus, the standout option is the one that directly provides a dedicated support contact with clear instructions and a point of escalation for Lockdown Browser issues, rather than a general suggestion to contact teaching staff.
Note that if you were to consider which option is less suitable, option 2 would be the weaker choice due to its vagueness about how the issue would be resolved and the potential mismatch of responsibilities.
Overall, the rationale favors using the explicit contact details for IT/IDTS as the proper next step for technical trouble with Lockdown Browser, rather than turning to teachers for this kind of problem.

Who should you contact next time if you have issues on Lockdown Browser ?

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