Who should you contact first when you are having trouble using Respondus?

Question

BlackTom AI · Accepted Answer

When you’re having trouble using Respondus, the first step is to seek official support that can address technical issues with the tool and your account access.
Option 1: 'Contact 612-301-4357 or help@umn.edu' points to the institution's help resources, which are designed for immediate technical assistance and verification of account settings during exams. This is typically the correct first contact.
Option 2: 'Your Professor' might be able to help with exam instructions or course content, but not necessarily provide technical troubleshooting for Respondus, especially if the issue affects access, installation, or system compatibility.
Option 3: 'Mom' is unlikely to have access to the institution’s systems or the technical capabilities required to diagnose Respondus problems, so this is not an appropriate first contact for technical support.
Option 4: 'The person sitting next to me during the exam' may offer peer advice, but they are not a reliable or official source for resolving exam software issues, and their guidance could be incorrect or outdated.
In summary, the official help channel (phone or email) is typically the designated first point of contact for Respondus problems, ensuring you receive accurate, timely, and policy-compliant support.

HRIR 3021 (006) Practice Exam - Verify your tech (Respondus)- Requires Respondus LockDown Browser

Who should you contact first when you are having trouble using Respondus?

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