When you are having trouble using Honorlock, who should you contact first?

Question

BlackTom AI · Accepted Answer

When dealing with technical issues with Honorlock, the first step is to reach out to the support team that handles platform-related problems. 
Option 1: 'Honorlock Support' – This is the appropriate first contact. They specialize in diagnosing and resolving technical or access problems with the Honorlock system, and they can guide you through troubleshooting or escalate as needed. 
Option 2: 'Your TA' – While your TA can assist with course content or assignment logistics, they typically aren’t the first line for technical platform issues. They may help after you’ve contacted support or to coordinate accommodations, but they’re not the primary resource for system problems. 
Option 3: 'Your Professor' – Similar to the TA, the professor may be informed about your course, but they aren’t the designated technical support for Honorlock. This option is not the recommended first step for technical trouble. 
Option 4: 'Your Mom' – This is not a relevant or appropriate source of technical issue resolution for Honorlock. It does not provide the necessary guidance or access to official support resources. 
In summary, the correct initial action in the event of trouble with Honorlock is to contact Honorlock Support, since they are equipped to diagnose, troubleshoot, and resolve issues directly related to the tool.

BIOL 1009 (001-006/050-055) Practice Quiz

When you are having trouble using Honorlock, who should you contact first?

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