9. If I run into technical problems what phone number should I call or email address should I use for assistance?

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BlackTom AI · Accepted Answer

{
  "reasoning": "First, I will restate the question and the available answer options to set the context: The question asks which contact method should be used for assistance with technical problems, and the options are: 1) Email: 8help@osu.edu; Phone: 614-688-HELP (4357); 2) Email: ferguson.1173@osu.edu; Phone: 6146-856-6456; 3) Email: helpme@osu.edu; Phone: 614-569-2154. Now, assessing each option in turn: Option 1 proposes Email: 8help@osu.edu and Phone: 614-688-HELP (4357). This combination looks like a centralized helpdesk contact channel (the 8help@osu.edu email and a HELP-themed phone number), which is typical for technical support lines at a university, and the digits 688-HELP resemble a common short-form for a help desk number. This pairing seems plausible as the official technical assistance contact. Option 2 lists Email: ferguson.1173@osu.edu and Phone: 6146-856-6456. The email address appears to be a personal-style address, not a shared helpdesk alias, which is unusual for official technical support contacts. The phone number 6146-856-6456 is formatted similarly to a U.S. number but the prefix and local parts do not align with typical university helpdesk patterns and may belong to an individual rather than an institutional line. This makes it unlikely to be the correct general technical support contact. Option 3 provides Email: helpme@osu.edu and Phone: 614-569-2154. While the word “helpme” is generic and could plausibly be a support contact, the email domain and structure do not clearly indicate an official university helpdesk address, and without institutional branding it’s harder to verify as the correct IT assistance channel. If the context is a university IT help desk, the official line would more consistently use a centralized 8help or similar alias rather than a generic “helpme” mailbox, reducing the likelihood that this is the correct official contact. In summary, the first option aligns with common institutional practice, presenting both a clearly labeled help email and a concise HELP-number, which is a strong cue for official technical support. The second option reads as an individual contact, which is atypical for a standardized support resource, and the third option, while plausible, is not as evidently tied to an official OSU IT helpdesk pattern as the first. Consequently, Option 1 stands out as the most suitable and likely correct contact for technical problems, whereas Options 2 and 3 appear less consistent with standard, centralized university technical support channels.} 
}

EDUTL 1901 SP2025 (13351) Q1: Syllabus

9. If I run into technical problems what phone number should I call or email address should I use for assistance?

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