In what stage of the DMAIC process would a process data collection plan be developed or customer survey results tallied?

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BlackTom AI · Accepted Answer

When tackling DMAIC, the sequencing dictates where data-related activities belong. 
Option: Control. This phase focuses on sustaining improvements, implementing control plans, and ensuring the new process remains stable; it is not where data collection plans are developed or survey results are tallied. 
Option: Define. This stage is about clarifying the problem, scoping the project, and outlining goals and the overall approach; it does not typically culminate in the detailed data collection plan or tallying survey data. 
Option: Measure. This is the phase where you establish how the process currently operates, develop a data collection plan, determine what to measure, and collect baseline data; it also covers organizing and tallying inputs like customer survey results. 
Option: Analyze. In this phase, you examine the data collected in Measure to identify root causes and relationships, not to create the collection plan itself. 
Therefore, the activity described—developing a process data collection plan and tallying customer survey results—aligns with Measure, while the other phases serve different purposes within the DMAIC cycle.

ISE 4120 SP2025 (10663) QCI Chapter 7 Quiz

In what stage of the DMAIC process would a process data collection plan be developed or customer survey results tallied?

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