Questions
Questions

Dashboard QUIZ Useful phrases for complaints and apologies

Matching

Match the beginnings with the correct endings. 1: I paid for 8 safety helmets. ____ 2: Firstly, the quantity of the spare parts was in correct. ____ 3: You have still not resolved the problem with my order A376583. ____ 4: You only sent 7 components, instead.... ____ 5: I paid for 6 components, .... ____ 6: Even though I paid for 8 hammers, ..... ____ 7: You have still not resolved the problem with the mobile phone covers, .... ____ 8: You only sent 5 microprocessors, in spite of.... ____

Options
A.However, there were only 7 in the box.
B.so I am refusing to pay your invoice.
C.In addition, two of them were damaged.
D.but there were only 5 in the box.
E.there were only 6 in the box.
F.the fact that I paid for 7.
G.Therefore, I'm refusing to pay your invoice.
H....of the 8 that I ordered.
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Step-by-Step Analysis
The task presents a matching exercise where each of the 8 beginnings should be paired with one of the 8 endings to form a coherent sentence. I will examine each potential ending in turn and discuss what kind of pairing would make sense, noting how well each ending fits with the given beginnings and what implications that would have for the overall set. Option A: "However, there were only 7 in the box." - This ending conveys a shortfall of one item relative to a prior expectation. It would best attach to a beginning that mentions paying for or expecting 8 items but receiving 7, or a similar quantity discrepancy. On its own, it signals a problem of shortfall and could logically pair with a beginning that sets up a situation where eight items were anticipated. Consider the frictions described in other lines about quantities; this ending would fit the pattern of a complaint about shortfall. Option B: "so I am refusing to pay your invoice." - This ending expresses a co......Login to view full explanation

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