Which of the following is most important relating to a guests signature when delivering room service?

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BlackTom AI · Accepted Answer

In this question, we’re focused on what aspect of a guest signature is most important when delivering room service.
Option a: 'The guest has the choice whether to sign a room service bill or not.' This is generally not accurate in a hotel service context, as most room service transactions require a signature or at least some form of acknowledged authorization to charge the guest’s room account, so presenting it as merely a choice misrepresents standard practice.
Option b: 'The guests signature avoids confusion when checking out at reception.' This rationale aligns with how room service charges are reconciled with the guest’s folio; a signature provides a clear link between the service delivered and the bill, helping front desk staff accurately post charges and reduce discrepancies during checkout.
Option c: 'The guest is better not disturbed for a signature when delivering room service.' While minimizing disruption is a goal in service, this option ignores the importance of authorization and accountability for charges, which can lead to billing errors and disputes.
Option d: 'The guests signature is not necessary when checking out at reception.' This is unreliable in most hotel policies, because the signature (or some form of confirmation) is typically needed to verify charges and ensure the guest agrees with the final bill before checkout.
Therefore, option b conveys the essential function of the signature in the room service process by enabling accurate reconciliation of charges during checkout, while the other options either misstate policy or downplay the need for proper authorization and documentation.

251_1HO006_Introduction to Service and Kitchen Theory

Which of the following is most important relating to a guests signature when delivering room service?

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