______________ conflict that occurs in organisations when there are misunderstandings about what duties and behaviour are expected.

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BlackTom AI · Accepted Answer

Let's unpack the question step by step and consider what each option implies in the context of organisational conflicts.
Option a: 'a. Role' — This choice points to a conflict related to roles, specifically how duties and expected behaviours are defined within a given position or set of responsibilities. The phrase about misunderstandings of duties and expected behaviour aligns with discussions of role expectations and how those expectations can clash or be unclear.
Option b: 'b. Vertical' — A vertical conflict typically concerns power or authority relations between different levels of the hierarchy (e.g., manager vs. subordinate) rather than ambiguities about duties or expected behaviours associated with a particular role. While it can contribute to tension, it doesn’t directly address misunderstandings about what should be done within a role.
Option c: 'c. Horizontal' — Horizontal conflict usually involves colleagues at the same level who may have overlapping or competing duties. This is about inter-role coordination rather than the broader question of what duties and behaviours are expected for a given role; it focuses more on peer interactions than on role definitions themselves.
Option d: 'd. Staff-line' — This term is less standard in organisational conflict typology and might refer to the distinction between staff and line functions. It does not directly capture the idea of misunderstandings about duties and expected behaviours that define a role in the organization.
In terms of the core idea, the statement emphasizes clarifying expectations and duties associated with a particular position or role, which is the central notion behind role-related conflicts. The other options describe different forms or sources of conflict that are not primarily about the clarity of duties and expected behaviours within a role.
Therefore, the option that most closely corresponds to the described phenomenon involves the concept of role-related expectations, as opposed to vertical or horizontal tensions or structural distinctions. This framing helps explain why misunderstandings about duties and behaviour lead to conflict within organisations.

MCD2030 Managerial Communication - Trimester 1 - 2025

______________ conflict that occurs in organisations when there are misunderstandings about what duties and behaviour are expected.

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