Question at position 1 Which quality expert is credited with introducing the concepts of zero defects?Kaoru Ishikawa Philip CrosbyW. Edwards DemmingJoseph Juran

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Question at position 1 Which quality expert is credited with introducing the concepts of zero defects?Kaoru Ishikawa Philip CrosbyW. Edwards DemmingJoseph Juran

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Question at position 1: Which quality expert is credited with introducing the concepts of zero defects?
Options: Kaoru Ishikawa; Philip Crosby; W. Edwards Deming; Joseph Juran

Option 1: Kaoru Ishikawa — Ishikawa is renowned for the Ishikawa (fishbone) diagram and for promoting quality circles and cause-and-effect analysis. While his contributions are foundational to quality management, he is not specifically associated with the formal concept of zero defects.

Option 2: Philip Crosby — Crosby is widely known for popularizing the idea of zero defects and for his emphasis on quality, cost of quality, and the notion that quality is free when planned and pursued. This aligns directly with the concept of zero defects.

Option 3: W. Edwards Deming — Deming is famous for his 14 Points and the PDCA cycle (Plan-Do-Check-Act). His work focuses on systemic improvement and management responsibility, but not the introduction of zero defects as a concept.

Option 4: Joseph Juran — Juran contributed concepts such as the Juran Trilogy (planning, control, improvement) and quality budgeting, and he emphasized the human aspect of quality. While influential, he is not the figure credited with zero defects.

In reviewing these figures, identify who is most closely tied to the explicit zero-defects idea and the associated advocacy for achieving perfection in quality through prevention and management commitment. The option that corresponds to that central claim is the one most aligned with zero defects as a formal concept.

Question at position 1 Which quality expert is credited with introducing the concepts of zero defects?Kaoru Ishikawa Philip CrosbyW. Edwards DemmingJoseph Juran

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