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Questions
Multiple fill-in-the-blank
Question at position 2 Match the quality management philosophy with the quality expert who is credited with developing/promoting itPrompt 1Introduced the four absolutes of qualityAnswer for prompt 1 Introduced the four absolutes of quality[input]Prompt 2Created the cause and effect diagram to help find the root cause of a problemAnswer for prompt 2 Created the cause and effect diagram to help find the root cause of a problem[input]Prompt 3Stressed management's responsibility for qualityAnswer for prompt 3 Stressed management's responsibility for quality[input]Prompt 4Created the continuous improvement modelAnswer for prompt 4 Created the continuous improvement model[input]Prompt 5Introduced the concept of zero defectsAnswer for prompt 5 Introduced the concept of zero defects[input]Possible answersJack WelchShigeo ShingoHenry FordTaichii OhnoJoseph JuranW. Edwards DemingJohn KrafcikKaoru IshikawaPhilip Crosby
Options
A.Jack Welch
B.Shigeo Shingo
C.Henry Ford
D.Taichii Ohno
E.Joseph Juran
F.W. Edwards Deming
G.John Krafcik
H.Kaoru Ishikawa
I.Philip Crosby
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Standard Answer
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Approach Analysis
We are given a set of prompts that pair quality management philosophies with the credited experts, and a list of possible names to choose from. For each prompt, we reason about which named figure is historically associated with that specific contribution, and we also consider why other options do not fit as well.
Prompt 1: Introduced the four absolutes of quality
- Philip Crosby: This is a direct match. Crosby is famous for articulating the Four Absolutes of Quality (Quality is conformance to requirements, the system of quality is prevention, performance standard is zero defects, and measurement of quality is price of non-conformance). Therefore, Crosby is the strongest fit for this prompt.
- Kaoru Ishikawa: Known for the Ishikawa (fishbone) diagram and for popularizing quality circles, not for the Four Absolutes.
- W. Edwards Deming: Renowned for the 14 Points and for focus on management and systemic improvement, not specifically for the Four Absolutes.
- Joseph Juran: Known for the Jura......Login to view full explanationLog in for full answers
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Similar Questions
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Baldrige Performance Excellence Program evaluates leadership, strategic planning, customer focus, workforce focus, operations focus, measurement analysis, and results.
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