Bonus question

Defect rates in purchased materials are not considered a performance measure because quality is controlled only by the buyer.

Question

Bonus question

Defect rates in purchased materials are not considered a performance measure because quality is controlled only by the buyer.

BlackTom AI · Accepted Answer

Here we examine the statement in the bonus question and evaluate each possible answer.
Option 1: True. The claim that defect rates in purchased materials are not a performance measure because quality is controlled only by the buyer is incorrect. In practice, quality is a shared responsibility among suppliers and buyers. Purchasers rely on supplier quality to meet requirements, and defect rates from purchased materials are often used as a key performance indicator to assess supplier performance and overall process quality.
Option 2: False. This option correctly challenges the assertion in the question by signaling that defect rates in purchased materials can and should be considered a performance measure. They reflect supplier quality, inbound QA, and the effectiveness of the supply chain, and they influence downstream performance even though the buyer may perform final assembly or testing. Dismissing these defects as irrelevant ignores external contributions to quality and overlooks common quality-management practices such as supplier scorecards and quality metrics.
In summary, the premise that defect rates are irrelevant because only the buyer controls quality neglects the collaborative nature of quality management with suppliers, and therefore the statement is not correct. The defect rates from purchased materials are indeed a meaningful performance metric in many quality systems.

MGS3100W05 25 Fall OM Exam 3 - Requires Respondus LockDown Browser

Bonus question Defect rates in purchased materials are not considered a performance measure because quality is controlled only by the buyer.

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MGS*3100*W05 25 Fall OM Exam 3 - Requires Respondus LockDown Browser