There is a laboratory at the North Carolina Krispy Kreme doughnut plant where the mixture for the doughnut batter is produced and packaged in 50-pound bags. Researchers in the laboratory randomly procure bags of mix and check the mix for consistency, composition, texture, and taste. The laboratory's function is _____ control.

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The question describes a lab that randomly selects bags of doughnut mix and tests them for consistency, composition, texture, and taste to ensure the product meets standards. This is a classic example of quality control, which focuses on verifying that the output meets predefined quality specifications.
Option 1: coordination. This would refer to aligning activities or departments to achieve a common goal, not to inspecting products for defects or quality after production. The scenario is not about coordinating tasks but about checking product quality.
Option 2: procedural. Procedural control would emphasize following defined procedures or steps, but the key activity here is testing and inspecting finished product quality, not merely following a procedure. It’s a quality assessment activity, not a procedural directive itself.
Option 3: departmental. Departmental control would imply control confined to a specific department or unit, such as a quality department, but the label asked is the function being performed. The scenario describes a quality-related function across production rather than a broader departmental scope.
Option 4: process. Process control concerns maintaining the stability or performance of a process over time (e.g., maintaining equipment parameters). The scenario focuses on inspecting the final product quality, which is characteristic of quality control rather than process control.
Option 5: quality. This is the correct interpretation: the laboratory’s function is quality control, ensuring the doughnut mix meets quality standards before it is used or sold. The activities described—random sampling and testing for consistency, composition, texture, and taste—are hallmark tasks of quality control.

BUS-10-38944 Exam #3 (Chapters 7, 8, 10-12)

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