Which are the two main differences between flowchart and process chart ?

Question

BlackTom AI · Accepted Answer

The question asks us to identify two main differences between a flowchart and a process chart, and the provided correct options are a and c.

Option a: 'One requires the time estimates, the other not.' Flowcharts typically emphasize the sequence and relationships between steps using symbols and arrows, without necessarily including the duration of each step. Process charts, especially when used for time studies or process optimization, commonly incorporate time estimates or durations for each activity to analyze throughput and bottlenecks. Therefore, stating that process charts involve time estimates while flowcharts do not captures a meaningful distinction between the two tools. The misconception to watch for here is assuming flowcharts always omit timing; in practice, some flowcharts can include times, but the mainstream distinction emphasizes that time data is more central to process charts.

Option b: 'One focus on customer contact, the other not.' This claim suggests a sectoral or focus difference. In reality, both tools can model processes that involve customer interactions or internal activities; neither is inherently restricted to customer contact. Therefore, this option describes a difference that is not a general or reliable distinction between flowcharts and process charts.

Option c: 'One categorize the type of activities, the other just link them.' This highlights a structural distinction. Flowcharts often use different symbols to denote various kinds of activities (process steps, decisions, inputs/outputs, etc.), thereby categorizing the type of actions within the workflow. Process charts, on the other hand, tend to emphasize the linkage and sequence of steps, sometimes with time data, rather than explicitly classifying the activity types by symbol categories. Thus, flowcharts tend to convey categorical information about activities, while process charts focus more on the sequence and flow between steps, supporting this difference.

Option d: 'One help us to analyse the process, the other not.' Both tools are used for process analysis. Flowcharts help visualize the workflow and identify inefficiencies or redundancies, and process charts are specifically designed to study elements like time, motion, or sequence to analyze the process. Saying one does not help analyze the process is inaccurate because both have analytical value, though they emphasize different aspects.

In summary, option a reflects a difference in how timing information is incorporated (time estimates are more central in process charts, less so in plain flowcharts), option c reflects a difference in purpose and representation (flowcharts categorize/represent types of activities, while process charts emphasize linking and sequencing). The other options describe features that are not reliable or universal distinctions between the two tools.

25_2 MGT-3500 Operations Management

Which are the two main differences between flowchart and process chart ?

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